Public Service Handbook 2024
Public Service Handbook 2024
PUBLIC SERVICE HANDBOOK
TABLE OF CONTENTS
Chapter 1: General provisions
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Delegations
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Prescribed forms
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Reporting, monitoring, evaluation and compliance
Chapter 2: Conduct, financial disclosure, anti-corruption and ethics management
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Code of conduct
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Financial disclosure
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Anti-corruption and ethics management
- Directive on other remunerative work outside the employee’s employment in the relevant department as contemplated in section 30 of the Public Service Act, 1994
- Directive on the institutionalisation of the ethics officer function in the public service
- Guide for public service employees who require witness protection
- Circular - Approved guide for public service employees requiring witness protection
- Annexure A: Form A: application for protection
- Annexure B: Form B: consent to be placed under protection
- Annexure C: Form C: consent for a minor to be placed under protection (if needed)
- Annexure D: investigating officer declaration form (compulsory)
Chapter 3: Planning, organisational arrangements and service delivery
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Strategic plan: Organisational structure
- Directive on the implementation of control measures aimed at assisting executive authorities in managing fiscal sustainability during the process of creating and filling vacant posts in departments
- Organisational design Directive on changes to the organisational structure by departments
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Human resource plan
- Directive on the development and reporting on human resource plans in the public service
- Circular - Amendments to the directives on the implementation of human resource planning (HRP) for the public service and the self assessment tool on the ability of human resource components to strategically assist in achievement of service delivery goals
- HR planning guideline
- HR planning template
- HR planning implementation report
- HR assessment tool
- Directive on the development and reporting on human resource plans in the public service
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Organisational functionality assessment
Chapter 4: Employment matters
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Occupational classification system
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Job evaluation and job grading systems
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Occupational specific dispensation (OSD)
- Implementation of occupational specific dispensation (OSD) for the occupations professional nurse, staff nurse and nursing assistant in the public service
- Implementation of the occupational specific dispensation (OSD) for medical officers, medical specialists, dentists, dental specialists, pharmacologists, pharmacists and emergency care practitioners:
- DPSA implementation circular 2 of 2011: Implementation of OSD for therapeutic, diagnostic and other related allied health professionals
- Determination on the occupational specific dispensation (OSD) for legally qualified personnel
- Implementation of the occupational specific dispensation (OSD) for engineers and related professions and occupations
- Amendment to the requirement to appoint persons/employees in occupation specific dispensation (OSD) posts of candidate on a fixed-term contract
- Interpretation of GPSSBC resolutions 3, 4, 5, 6, 8 and 9 of 2009 read together with the determination under DPSA circular 5 of 2009: Occupation specific dispensation (OSD) for engineers and related occupations
- Circular signed on 1 October 2009
- Annexure A: Occupation specific dispensation (OSD) - Engineers and related professionals
- Annexure B: Occupation specific dispensation (OSD) - scientists and related professionals
- Annexure C: Occupation specific dispensation (OSD) - artisans
- Annexure D: Occupation specific dispensation (OSD) - environmental and biodiversity officers
- Annexure E
- Artisans (production)
- Engineers (production)
- Environmental officers (control - supervisory)
- Surveyors and others (production & supervisory)
- Technologists (control - supervisory)
- Implementation of the occupational specific dispensation (OSD) for social service professions and occupations
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Leave
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Working hours and overtime
- Determination and directive on working time in the public service
- Determination and Directive on compensation for official duties performed during meal intervals in the General Public Service Sector Bargaining Council
- Determination and Directive on sea going allowance: Department of forestry, fisheries and the environment made by the Minister for the public service and administration
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Remuneration and other benefits
- 2019 Incentive policy
- Sessional assistance
- Foreign service dispensation (FSD)
- Medical assistance
- Danger allowance
- Housing allowance
- Long service recognition
- Allowances for personnel serving executive authorities
- Inclusive flexible remuneration package system (MMS)
- Local subsistence and camping allowance
- Acting allowance
- Financial manual 2018
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Working environment
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General conditions of appointment
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Developmental programmes
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Transfer and secondment from and to public service
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Appointment of persons on grounds of policy considerations (special advisers)
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Termination of service
- Determination on the introduction of an employee-initiated severance package for the public service (revised)
- Determination and Directive to institutionalise the practice of exit interviews in the public service issued in terms of section 3(2) and section 41(3) of the Public Service Act, 1994 read with regulation 69(4) of the Public Service Regulations, 2016
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Performance management
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Training
Chapter 5: Senior management service
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Overview
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Recruitment and selection
- SMS Handbook: Chapter 2
- See Chapter 4 Section 8: General conditions of appointment
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Remuneration and conditions of service
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Performance management and development
- SMS Handbook: Chapter 4
- Directive on the performance management and development system for members of the senior management service excluding heads of departments
- Circular signed on 16 February 2018
- Annexures A1-B-C: Chief Director and Director PA-workplan-PDP
- Annexures A-C: DDG PA-workplan-PDP
- Annexure D: Descriptors and standards for rating CMCs
- Annexure E: Chief Director and Director mid year assessments template
- Annexure E: Mid year assessment template for DDG
- Annexure E1: Chief Director and Director annual assessment template
- Annexure E1: Chief Director and Director mid-year assessment template
- Annexure F: DDG annual performance assessments template
- Chief Director and Directors PMDS calculator 2018
- DDGs PMDS calculator including KRA and APP-AG 2018)
- Directive on the performance managements and development systems for heads of department
- Circular signed on 11 January 2018
- Annexure A : Performance assessment criteria and procedure
- Annexure B : CMCs descriptors and standards
- Annexure C : HOD PA and government priorities
- Annexure D : Auditor General-rating scale
- Annexure E : HOD performance management and development cycle
- Annexure E : HOD PMDS cycle
- Annexure F : HOD midyear assessment template
- Annexure G : HOD annual performance assessments template
- Annexure H : Calculation of final assessment and evaluation score
- Annexure I : Management of poor performance process
- Annexure J : HOD PMDS calculator including GPA and APP
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Competency-based selection
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Ethics and conduct
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Misconduct and incapacity
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Employment of heads of department
- SMS Handbook: Chapter 8
- Directive on probation instrument to be used for assessing probationary appointments of heads of department (HODs)
- Circular - Directive prescribing the probation instrument to be used for assessing probationary appointments of heads of department (HODs) and deviation on performance management and development
- Circular - Directive prescribing the probation instrument to be used for assessing probationary appointments of heads of department (HODs)
- Circular - Implementation of the probation instrument for assessing probationary appointments of heads of departments (HODs) and practice note for other senior managements services (SMS) posts (salary levels 13-15)
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Financial disclosure
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Grievances
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Training and development
Chapter 6: Information management and electronic government
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Acquisition, management and ICT resources
- Determination and Directive on the implementation of the public service corporate governance of information and communication technology policy framework
- Determination and Directive on ICT services continuity in the public service
- Circular and Determination and Directive on the usage of cloud computing services in the public service
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Information security standards
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Information management and use of ICT