A team of senior managers from the Department of Public Service and Administration (DPSA) visited frontline service delivery centres across all districts of Limpopo province earlier today June 18, 2024.
This is part of Project Khaedu, a government initiative aimed at improving service delivery.
The DPSA team is visiting the Vhembe, Sekhukhune, Mopani, Capricorn, and Waterberg districts to monitor frontline service delivery sites. The goal is to respond to the needs of citizens and improve service delivery.
This effort is also aligned with the District Development Model (DDM), which brings together all spheres of government to work collaboratively. Khaedu is a Tshivenda word meaning “challenge.”
In 2004, Cabinet approved the compulsory deployment of senior managers to the frontlines as a management tool.
The goal is to help unblock service delivery challenges and ensure that policies and systems remain relevant and responsive to the needs of the public.
This deployment of government officials to the frontlines is a management approach within the Batho Pele Policy.
It enables managers to engage with frontline employees at their actual workplaces directly.
This helps bridge the gap between senior government officials, frontline staff, and citizens.
On the first day, in addition to monitoring Home Affairs and SASSA frontline services, the DPSA team will also pay courtesy visits to the respective managers of the service delivery sites.
The visit to the frontline service delivery centres which will wrap up on Friday, June 21, is in partnership with the Limpopo Office of the Premier.
