Public Service and Administration Deputy Minister, Dr Chana Pilane-Majake will this morning, Monday September 4, address the Free State Public Service Month Webinar focusing on the state of service delivery in public healthcare facilities.
The Free State provincial government Public Service seeks to address persistent challenges in service delivery as well as enhancing citizen satisfaction.
The Webinar will also feature presentations of research findings conducted in collaboration with the University of the Free State as well as assessing the state of service delivery by public healthcare facilities.
The research covers crucial dimensions of service delivery, including citizen-centeredness, organisational capability and productivity, accessibility management, service delivery improvement performance, and operations management.
Key Highlights of the Webinar:
- Empirical research findings on the state of public healthcare facilities.
- Insights into the strategies and mechanisms implemented to improve service delivery.
- Discussions on the effectiveness of regulated mechanisms and innovations in achieving their intended aims.
- Expert perspectives on advancing citizen-centeredness in public health care service delivery.
- Continuous professional development (CPD) points for health professionals
The Webinar will be held under the theme: “A capable and effective State is one that delivers quality, uninterrupted services to all its citizens.”
This event is being held by Dr Pilane-Majake in collaboration with the Free State provincial government and the University of the Free State.
