Page 8 - Service Delivery Review_Volume 14_Number 3_2022

News in Brief

Dubai is the world’s first paperless government

ubai has become the world’s first paperless gov- “We mark this achievement with our sights set firmly on the
ernment after the on-time realisation of the Dubai future, and we look forward to providing a fully digital life
DPaperless Strategy that was launched in 2018, it for residents of the emirate,” he said, adding that the next
was announced in December 2021 by Sheikh Hamdan stage will be marked by advanced strategies to create and
bin Mohammed bin Rashid Al Maktoum, Crown Prince of enhance digital life in Dubai over the next five decades.
Dubai and Chairman of the Executive Council of Dubai. The new phase of Dubai’s digital journey will enable and
Since the launch of the paperless strategy, 45 govern- empower future governments to meet the expectations of
ment entities in Dubai cut paper consumption by more the residents of a thriving smart city and provide them with
than 336 million papers, more than Dh1.3 billion in related renewed opportunities for prosperity, sustainable develop-
costs and over 14 million man-hours. ment, and happiness, Sheikh Hamdan added.

New journey Promise fulfilled
“Today marks the beginning of a new stage in Dubai’s jour- “Four years ago, His Highness Sheikh Mohammed bin
ney to digitise life in all its aspects – a journey rooted in Rashid Al Maktoum, Vice President and Prime Minister of
innovation, creativity, and a focus on the future,” said Sheik the UAE and ruler of Dubai, had a vision that no Dubai Gov-
Hamdan at the time. ernment employee or customer would need to print any
paper document after 2021. Today, that promise has been
“As we complete a full transition to a paperless government, fulfilled.
we are proud to see the ambitious vision of our leadership
being fulfilled by the people of our country who have worked ”Hamad Al Mansoori, Director-General, Digital Dubai, adding
hard to enhance Dubai’s competitiveness as a world-lead- that the realisation of Dubai’s vision to become the world’s
ing digital capital and reinforce its profile as a role model first paperless government is a proud moment for the coun-
in designing government operations and services that en- try. All internal and external transactions and procedures in
hance customer happiness.” the Government of Dubai are now 100 per cent digital and
managed from a comprehensive digital government servic-
Sheikh Hamdan praised the teams working across all par- es platforms, he noted.
ticipating government entities in the emirate, whose efforts
have further strengthened Dubai’s position as a global role “This achievement is all the more important since it coin-
model for integrated and sustainable smart cities. cides with the UAE’s 50th anniversary celebrations when

8 Volume 14 No.3 of 2022 | SERVICE DELIVERY REVIEW