Page 9 - Service Delivery Review_Volume 14_Number 3_2022

News in Brief

we are looking forward to another five decades of success,” Agency; Mohammed Bin Rashid Housing Establishment;
Al Mansoori added. “This accomplishment, which reflects Dubai Sports Council; Ports, Customs, and Free Zone Cor-
the determination that drives taskforces and teams across poration - Trakhees; Dubai Maritime City Authority; Dubai
Dubai Government institutions, will have a tremendous Air Navigation Services; and Dubai Airports. The group suc-
positive impact on government efficiency. It will enable the ceeded in reducing paper consumption by more than 11.9
optimal use of resources and encourage the greater use of million sheets of paper. The fourth phase also included the
innovation and technology to design advanced solutions launch of the ‘100% Digital Stamp’ initiative, which aims to
and digitisation of services and procedures.” honour government entities that make significant efforts to
fully implement the Dubai Paperless Strategy and provide
Al Mansoori lauded the efforts to establish a new work cul- smart services supported by an internal digital infrastruc-
ture in the Dubai Government and encourage customers to ture.
opt for paperless transactions and digital services in their
everyday lives, which saves their time and effort, raises hap- The fifth and final phase of implementing the Strategy be-
piness levels and promotes resource sustainability. gan in June 2020, with nine new entities joining the effort:
Mohammed Bin Rashid Space Centre, Dubai Aviation Engi-
With the Dubai Paperless Strategy fully implemented, no neering Projects, Dubai Future Foundation, Supreme Legis-
employee or customer of the Dubai Government will need lation Committee, Nedaa Professional Communication Cor-
to print any paper documents or transactions, unless they poration, Mohammed Bin Rashid Al Maktoum Knowledge
personally prefer to do so. Printing can be done at service Foundation, Dubai Government Workshop, and the Directo-
or typing centres. rate General of Civil Defense Dubai. The group saved more
than 8.2 million sheets of paper in total.
Phased implementation Two additional government entities have also recently
The Dubai Paperless Strategy was implemented in five con- joined the Dubai Paperless Strategy: The Financial Au-
secutive phases, each of which enlisted a different group of dit Authority Dubai and Dubai Chamber. The two entities
Dubai Government entities. By the end of the fifth phase, the achieved their strategic goals by 100% and saved more than
Strategy was fully implemented across all 45 government 938,000 sheets of paper.
entities in the emirate. These entities provide more than
1,800 digital services and over 10,500 key transactions. DubaiNow app
The complete digital transformation in the Dubai Govern-
The Dubai Paperless Strategy was launched in 2018 with an ment will enrich the smart city experience for all Dubai resi-
initial group of six entities: Roads and Transport Authority, dents, entirely removing the need for paper transactions
Dubai Police, Dubai Electricity and Water Authority, Depart- and documents – be they handed out to customers or ex-
ment of Economic Development, Department of Tourism changed between employees across government entities.
and Commerce Marketing, and the Department of Land and Digitalisation will also help provide exceptional experiences
Property. Stage one helped cut paper usage by more than for residents through the DubaiNow application, which al-
72.5 million sheets of papers. lows access to more than 130 smart city services in 12 major
categories.
The second phase followed in 2019, with eight additional
entities joining: Dubai Courts, Dubai Municipality, Dubai Source: gulfnews.com
Public Prosecution, Knowledge and Human Development
Authority, Dubai Health Authority, Community Develop-
ment Authority, Dubai Customs, and the General Directo-
rate of Residency and Foreigners Affairs, who succeeded in
reducing paper usage and saving more than 229.5 million
sheets of papers.

At the end of 2019, the third phase of the Strategy was an-
nounced with a new group of nine entities, namely: Dubai
Corporation for Ambulance Services, Islamic Affairs & Char-
itable Activities Department, Dubai Media Incorporated, De-
partment of Finance, Dubai Government Human Resources
Department, Dubai Culture, Dubai Civil Aviation Authority,
Al Jalila Cultural Centre for Children, and the Government of
Dubai Legal Affairs Department. The group collectively cut
paper consumption by more than 12.9 million sheets.

Phase four began in March 2020, with a new group of 10
entities joining the effort to implement the Strategy: Dubai
Statistics Center; Awqaf and Minors Affairs Foundation;
Dubai Women Establishment; Security Industry Regulatory

Volume 14 No.3 of 2022 | SERVICE DELIVERY REVIEW 9