Page 3 - Service Delivery Review_Volume 14_Number 3_2022

Table of Contents

REGULARS

■ From The Editor’s Desk
04

■ News In Brief 06

PUBLIC SERVICE DIGITAL UPSKILLING
10
■ Surfing The Tech Wave: Prudence Mabitsela
■ Building The Next ICT Generation
■ Technology And Innovation Report 2021
■ Closing The Gap

ICT SECURITY

■ How Healthy Is The Public Service ICT Network? 19

KM CoP 2021 SESSION CASE STUDIES

■ Hybrid CoP Marks KM Milestone 18
■ Leadership And Governance In Knowledge Management:
■ How A Change Management Strategy Can Be Used To Drive
Organisational Culture For Effective Km

NW SECTION 100 INTERVENTION

35
■ North West Section 100 Intervention: Four Years Later

Volume 14 No.3 of 2022 | SERVICE DELIVERY REVIEW 3