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E-Government
























               Cities show improvement in LOSI scores              §  Technology is also blurring the lines between
                                                                       the physical and digital spheres. There is
               The 2022 Survey also continued its study of             no longer a clear distinction or separation
               e-government development at the local level. Despite    between what is Government and what is
               a digital performance gap between city portals and      e-government.
               their national counterparts, most cities have improved   §  The  global  E-Government  Development
               their Local Online Service Index (LOSI) scores through   Index has increased overall, and that’s good
               greater access to essential resources such as a highly   news. Still, deep divides remain, especially
               skilled workforce, a broad knowledge and skill base,    in Sub-Saharan Africa, the least developed
               and a dedicated public budget. The 2022 Survey          countries and the small island developing
               calls on Governments to strategise and invest more      states.
               in long-term national digital transformation plans.
               Meaningful connectivity must be guaranteed for all to   §  The pandemic has forced Governments to
               help prepare for future crises and shocks. Advances     rethink the role of digitalization, and has
               in technology and e-government must ultimately          compelled them to deliver innovative digital
               serve  the broader  goal  of supporting  sustainable    solutions for more responsiveness, agility
               human development – and leaving no one behind.          and resilience.

                                                                   §  The future is not digital but hybrid – Digital
                                                                       divides  are  not  only persistent,  but have
                                                                       been amplified because of the pandemic,
                                                                       including gender divides, urban versus rural
                                                                       divides,  and  the  digital  age  divide  –  the
                                                                       young versus the older, and persons with
                                                                       disabilities.
                                                                   §  Digital Government is key to the future of
                                                                       Government – in preparing for crises and
                                                                       shocks that we anticipate or have not yet
                                                                       foreseen, and  wars and emergencies  as
                                                                       we witness how e-government plays a role
                                                                       in Ukraine.
               Key takeaway issues

               In her statement at the launch, Assistant Secretary-
               General for Policy Coordination and Inter-Agency
               Affairs, Ms. Maria-Francesca Spatolisano, highlighted
               the following arising from the UN E-Government
               Survey:
                   §  The digital government evolution has
                      contributed to an irreversible transformation
                      of institutions and public administrations.






               SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023                                29
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