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E-Government
Cities show improvement in LOSI scores § Technology is also blurring the lines between
the physical and digital spheres. There is
The 2022 Survey also continued its study of no longer a clear distinction or separation
e-government development at the local level. Despite between what is Government and what is
a digital performance gap between city portals and e-government.
their national counterparts, most cities have improved § The global E-Government Development
their Local Online Service Index (LOSI) scores through Index has increased overall, and that’s good
greater access to essential resources such as a highly news. Still, deep divides remain, especially
skilled workforce, a broad knowledge and skill base, in Sub-Saharan Africa, the least developed
and a dedicated public budget. The 2022 Survey countries and the small island developing
calls on Governments to strategise and invest more states.
in long-term national digital transformation plans.
Meaningful connectivity must be guaranteed for all to § The pandemic has forced Governments to
help prepare for future crises and shocks. Advances rethink the role of digitalization, and has
in technology and e-government must ultimately compelled them to deliver innovative digital
serve the broader goal of supporting sustainable solutions for more responsiveness, agility
human development – and leaving no one behind. and resilience.
§ The future is not digital but hybrid – Digital
divides are not only persistent, but have
been amplified because of the pandemic,
including gender divides, urban versus rural
divides, and the digital age divide – the
young versus the older, and persons with
disabilities.
§ Digital Government is key to the future of
Government – in preparing for crises and
shocks that we anticipate or have not yet
foreseen, and wars and emergencies as
we witness how e-government plays a role
in Ukraine.
Key takeaway issues
In her statement at the launch, Assistant Secretary-
General for Policy Coordination and Inter-Agency
Affairs, Ms. Maria-Francesca Spatolisano, highlighted
the following arising from the UN E-Government
Survey:
§ The digital government evolution has
contributed to an irreversible transformation
of institutions and public administrations.
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