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Integrated Service Delivery: Maponya Mall Urban Thusong Service Centre
A Bird’s eye view
Inside, up a flight of stairs, is the centre manager’s office, Daniel Ndzula. The tiny office feels as though it is nestled
on the ceiling, providing a bird’s eye view of operations below. Occupying a sizeable portion of the Mall’s southern-
west tip, the Maponya Thusong Service Centre’s floor layout divides into five sections according to the governmental
tenants. The Department of Home Affairs (DHA) has the largest share of the space allocation, followed by the
Departments of Labour, Transport, Gauteng Enterprise Propeller and the National Youth Development Agency.
SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023 33
