Page 26 - Service Delivery Review

Knowledge Management

The latest available information on the relationship between KM Maturity Assessment results and implementation
plans shows that 38 departments had submitted the results of the maturity assessments. In contrast, 81 had
submitted plans that were based on the outcomes of the KM Maturity Assessments:

Of the 38 KM plans that had been submitted at the time of compiling this update, 21 of these were backed up
through the submission of half-yearly reports, the first of which was due on the 1 of September 2022:
st

26 SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023