Page 25 - Service Delivery Review

Knowledge Management

Submission criteria

Some of the challenges that departments faced as they worked on their KM implementation plans and templates
were noted earlier in the process. For example, several departments had set targets for developing KM strategies
without the accompanying activities or timeframes. Moreover, it appeared that departments were not following the
requisite planning criteria, which include the following:

§ That the SMART (Specific, Measurable, Attainable, Realistic and Timebound) principles are applied
when setting targets and identifying activities.
§ That the planned KM activities are aligned with quarterly deliverables.
§ That milestones are considered as targets and activities being crafted.
§ That the KM Implementation plans are signed off by the Head of Department (HOD) before they reach
the DPSA.
§ That KM Plan reports are accompanied by Proof of Evidence (POE) and that POE should also be
attached to those reports that show an “on target” status.

Update on the submission of KM plans

A departmental nominee is responsible for overseeing the KM planning and eventual sign-off by the Accounting
Officer before it gets sent off to the DPSA in PDF and Excel format. Then after, biannual progress reports on the
implementation of the KM plans were to be submitted on the 1 of September 2022 and the 1 of March 2023.
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Unfortunately, the submission rates were lower than expected. As of the 1st of September 2022, of the 41 national
departments and Government components, only 12 had submitted their KM plans for the next three years. While
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in the provinces, of the 114 departments, only 24 had done so by the 1 of September 2022 reporting deadline.

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