Page 34 - Service Delivery Review_Volume 14_Number 3_2022

KM CoP Case Studies

Implementation of the CM Strategy examples

The Western Cape Department of Transport and Public Works has implemented ideas for creating awareness by and com-
munication with stakeholders. These are captured in the collage of photographs below and their captions:

The “Knowledge Fair” is aimed at creating aware-
ness. It is staged in the foyer of our building and
hosts different cubicles where our people explain the
knowledge management process. The location in the
foyers means that the activities of the fair become
the first thing that people see when they walk into
the building. Moreover, people are incentivised to
engage actively with the change agent at each of the
cubicles through prizes and pictures that are pub-
lished in the department’s newsletter.

How one communicates depends on the nature of
an organisation. It could be through emails or in-
tranet videos or flyers, as long as it works. The DTPW
makes use of posters and publishes a monthly news-
letter for publicising and reporting on the various
sessions that we host. Moreover, the Head of Depart-
ment and other senior managers have been used
effectively as sponsors through videos.

The DTPW foyer, which we call the Knowledge
College, is also used for training, The sessions are
booked in advance and participants are served coffee
and muffins.

34 Volume 14 No.3 of 2022 | SERVICE DELIVERY REVIEW