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FROM THE EDITOR’S DESK

Managing Editor
Colette Clark
Editor
Dudley Moloi
Change is the
Editorial Team
Sebenzile Zibani only constant
Louisa Teane

Editorial Advisory
Group
Rhulani Makhubela
Zamokwakhe Khuzwayo Welcome to the electronic version of In her regular Letter from Batho Pele
House, Minister for Public Service and
the Service Delivery Review (e-SDR)
Mataywa Busieka magazine. This edition is the second Administration Ayanda Dlodlo, similarly
of three editions being piloted during alludes to the necessity of the kind of
To order copies of the this financial year. Needless to say, the changes that the Public Service ought
Service Delivery Review feedback received on the transition to undergo to be relevant and make a
contact from hard copies to digital has been substantive impact. The minister talks of
Sebenzile.Zibane@dpsa.gov.za positive and encouraging. The people the Public Service Graduate Recruitment
at the finance department are happy! Scheme, which not only seeks to make
The savings from foregoing the printing a dent on youth unemployment, but also
We belong part of producing the SDR magazine to infuse energy and fresh ideas into
We care are massive. In addition, the headaches service delivery. Yet another signpost
We serve that are associated with distributing the for change is the minister’s Public
Invitation for publication are all gone! Service Heckathon initiative, which
contributions encourages tech-savvy youngsters to
We know that change is often difficult help government find solutions to old
The Service Delivery Review and uncomfortable. This is because service delivery-related difficulties.
is a learning and knowledge familiarity and sameness are reassuring
tool for the public service. It and comforting. Most of us would rather This edition contains several other
provides a platform for debate be left alone as we are, industriously articles with a similar message.
and the exchange of ideas fitting a square peg into a round hole However, the case-study on Knowledge
to aid improved service over and over again, never minding the Harvesting in Government by Dr
delivery. futility of the exercise. The fear of change Ronel Davel of the South African
is a result of the force of habit, but it is Revenue Service (Sars), cautions that
Public servants, academics, also fuelled by a lack of awareness while change is important and even
communities and other and understanding of what is possible inevitable, it could result in a loss of
interested parties are beyond our routines. expertise, experience and institutional
encouraged and welcome to memory that have been built over time.
respond to and raise issues in In this edition we carry a number of In other words, as desirable and even
this regard. articles that we hope will contribute necessary as change is, it ought to be
towards lifting the veil of unawareness soberly managed. 
in a number of areas. In the article,
Letters and feedback should
not be more than 500 words Promise of the Big City, by Gauteng Dudley Moloi
and the maximum length for Premier David Makhura, for example,
articles is 2000 words. the inevitable tide of urbanisation is
seen not as a threat, but as presenting
countless opportunities for big cities and
For more information city-regions. Even as they are mostly
please contact
Dudley@dpsa.gov.za seen as havens for the marginalised,
urban areas bustle with energy and
entrepreneurial bounty that just need a
bit of a push.

2 SERVICE DELIVERY REVIEW | Volume 12 No. 1 of 2018