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9RO 1R RI
REGULARS
2 From The Editor’s Desk
3 Letter from Batho Pele House
4 News In Brief
ETHICS
6 Anti-corruption hotline yielding results
8 Corruption - getting to the belly of the beast
URBANISATION AND SERVICE
DELIVERY
10 The Promise of the Big City
E-GOVERNMENT
13 Mobilizing e-government to build resilient
societies
15 SA prepares for digital revolution
17 Transforming How Government Employees Will
Work
ORGANISATIONAL FUNCTIONAL
ANALYSIS CASE STUDY
19 Case Study: Development and Findings of
Organisational Functionality Assessments done
at National and Provincial Departments
KNOWLEDGE MANAGEMENT CASE
STUDY
23 A Gathering of Government Knowledge Workers
25 Case Study: The importance of knowledge
harvesting in Government
29 Framework for establishing a formal graduate
recruitment scheme
PERSONAL FINANCE
32 The Government Employees Pension Fund
blueprint continues to work
Volume 12 No. 1 of 2018 | SERVICE DELIVERY REVIEW 1
