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From the Editor’s Desk
Managing Editor
Zaid Aboobaker
Editor
Dudley Moloi
Editorial Team
Vuyokazi Jezile
Dudley Moloi
Sebenzile Zibani
Mosibudi Mphuthi
Phumzile Nkosi (Intern)
Editorial Advisory Group
Rhulani Makhubela
Mataywa Busieka
• Published three times a
year, the SDR is a learning
and knowledge product of
the Department of Public
Service and Administration
(DPSA).
• The SDR publication is
intended to serve as a
platform for exchanging
good practices and
lessons learned to spark
improvements and
innovation on pressing
service delivery issues of
the day.
• For feedback and ideas
please contact:
dudley@dpsa.gov.za
SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023 5