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TABLE OF CONTENTS








                                               REGULARS                                            PG

                                               •   From the Editor’s Desk                          4
                                               •   News in Brief                                   6

                                               FRAMEWORK TOWARDS THE
                                               PROFESSIONALISATION OF THE PUBLIC SECTOR

                                               •   Realigning the Public Service Commission (PSC) for the  11
                                                   Professionalisation of the Public Sector
                                               •   Creating an Enabling Environment for the        12
                                                   Professionalisation of the Public Sector
                                               •   Professionalisation is the Centre of the Wheel of State   15
                                                   Capability


                                               PUBLIC SERVICE ETHICS SURVEY REPORT
                                               •   The State of Ethics – A Synopsis of the 2022 Public   16
                                                   Sector Ethics Survey
                                               •   Government’s Anti-Graft Programme Gains Ground  20


                                               KNOWLEDGE MANAGEMENT
                                               •   Aligning Knowledge Management with the National   22
                                                   Development Plan
                                               •   Knowledge Management Road Map - How Far Are We?  24


                                               E-GOVERNMENT
                                               •   Connectivity Improves Amid Digital Divides, Shows UN  28
                                                   Survey
                                               •   Gauteng Looks at R&D to Reboot eGov Services    30
                                                   Offering
                                               INTEGRATED SERVICE DELIVERY
                                               •   The Elephant in the Mall: A Day in the Life of Maponya   32
                                                   Urban Thusong Service Centre


















               SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023                                3
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