Page 35 - Service Delivery Review
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Service Delivery Review is published by the
Department of Public Service and Administration
Each one of us is a knowledge worker and a learning champion in this knowledge
economy. We all have a role to play in turning the Public Service into a learning
public service for quality service delivery. Let us pursue this idea by using the
Service Delivery Review as a platform for sharing our experiences, successes,
mistakes and methodologies and for growing our own intellectual capital.
SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023 35
