Page 1 - Service Delivery Review
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SDR
SERVICE DELIVERY REVIEW
A learning magazine for the Public Service
Volume 15 • No. 2 of 2022/2023
• Framework Towards the
Professionalisation of
the Public Sector
• The State of Ethics –
A synopsis of the 2022
Public Sector Ethics
Survey
• Aligning Knowledge
Management with the
National Development
Plan
• The Elephant in the
Mall: A Day in the Life
of Maponya Urban
Thusong Service Centre
SERVICE DELIVERY REVIEW | Volume 15 • No. 2 of 2022/2023 1