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News in Brief

GSCID Cluster retreat discussed government’s
priority to fast-track service delivery

§ Developing the capacity to engage citizens
as customers or users on the quality of pub-
lic services and incorporate their views in
service improvement planning.

In the productive, capable and competitive state dis-
cussion, the workshop focused on the revised clus-
ter programme and catalytic interventions for fast-
tracked implementation as well as a catch-up plan
on the MTSF Priority 1, namely, building a Capable,
Ethical and Developmental State.
Director-General for the DPSA, Ms Yoliswa Makhasi
delivering the opening address during the GSCID
Cluster Retreat held at Mount Grace, Magaliesburg Eight years to Vision 2030
Professor Themba Maseko, one of the architects of the
Cluster System and the Government Communications
The Governance, State Capacity and Institutional Machinery, reflected on issues impacting government
Development (GSCID) Cluster of Directors-General work. While the three Commissioners of the National
convened for the Cluster Retreat workshop at Mount Planning Commission, Professor Tinyiko Maluleke,
Grace, Magaliesburg, in mid-August 2022. The de- Professor Mashupye Herbert Maserumule and Dr
partments of Public Service and Administration Pulane Molokwane in attendance, led discussions
(DPSA) and Cooperative Governance and Traditional on the 10th anniversary of the National Development
Affairs (COGTA) co-chaired the session. Plan (NDP) and ahead of the 2030 Vision, eight years
away.
Programme of Action
According to the DPSA Director General (DG), Yoliswa The GSCID Cluster is a mechanism for fostering an
Makhasi, the workshop’s objective was to reflect on integrated approach to governance to improve gov-
the cluster’s work. The session reviewed progress on ernment planning, decision-making and service de-
the Cluster 16-Point Programme of Action, the Me- livery at national and provincial levels. It does this by
dium Term Strategic Framework (MTSF) targets, and ensuring the alignment of government-wide priorities,
work towards Improving the State Institutional Ca- facilitating and monitoring their implementation and
pacity. In her opening remarks, DG Makhasi under- serving as a consultative platform for the Cabinet. The
lined the relationships between building sustainable following departments constitute its membership:
systems, processes and knowledge management for
enhanced service delivery. The session further delib- • Cooperative Governance and Traditional Af-
erated on the following issues: fairs;

§ Ensuring quality government data to inform • Treasury;
decision-making, analysing problems and Home Affairs;
generating relevant, evidence-based poli- •
cies; • Justice and Correctional Services;

§ Ensuring alignment and coordination of gov- • The Presidency (including Women, Youth
ernment decisions and activities across de- and Persons with Disabilities; Public Service
partments, which is a significant aspect of and Administration; and
state capability;
• Public Enterprises.
§ Improving the ability of the state to mod-
ernise and take advantage of technological
development; and By Percival Mtombeni | Inside the DPSA

SERVICE DELIVERY REVIEW | Volume 15 • No. 1 of 2022 7