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From the Editor’s Desk

Managing Editor
Zaid Aboobaker

Editor
Dudley Moloi

Editorial Team
Vuyokazi Jezile
Dudley Moloi
Sebenzile Zibani
Mosibudi Mphuthi

Editorial Advisory Group
Rhulani Makhubela
Mataywa Busieka

• Published three times a
year, the SDR is a learning
and knowledge product of
the Department of Public
Service and Administration
(DPSA).

• The SDR publication is
intended to serve as a
platform for exchanging
good practices and
lessons learned to spark
improvements and
innovation on pressing
service delivery issues of
the day.

• For feedback and ideas
please contract dudley@
dpsa.gov.za

SERVICE DELIVERY REVIEW | Volume 15 • No. 1 of 2022 5