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KNOWLEDGE MANAGEMENT CASE STUDY

The following are recommendations recommendations for the DPSA’s v. The structure of KM units needs to
emanating from the forum discussions consideration: be reviewed to include a function
for the DPSA’s attention: that relates to facilitating or
• Have government departments coordinating knowledge retention
i. The DPSA should finalise the KM identified and located expert
framework, which will provide a departments from whom critical vi. The forum expressed a need to
public sector-wide mandate for KM knowledge can be harvested? establish a central point that will be
in the public service. • How can KM units assist to facilitated by the DPSA, which will
collaborate with relevant units serve as a platform of engagement
ii. The DPSA should embark within their organisations to for all departments. This is where
on conducting KM maturity identify the experts that are projects and best practices can be
assessments across government to about to leave? shared. 
have an understanding of the status • Has government harvested
of KM in various departments and to adequate knowledge to assist
inform the forum agenda. in achieving the goal of Vision
2030 as alluded to in the NDP?
iii. There is a need implement a • Have quick wins that can
transversal KM project across be explored with regards to
government to promote the knowledge retention been
institutionalisation of KM practices identified?
in the public service, led and • There is a need for a
facilitated by the DPSA government-wide knowledge
retention strategy.
iv. With regard to the announcement • There is a need for an obligatory
on the downsizing public service public sector-wide project
and the role of KM practitioners, that will focus on the retention
the participants posed the of critical knowledge in
following questions and also made government

24 SERVICE DELIVERY REVIEW | Volume 12 No. 1 of 2018