Page 14 - SDR_V15_No1 2022_V5

South African-European Union Dialogue Facility Series

§ Develop and administer a catalogue for § Leverage Cloud computing, given the cur-
public services provided by departments to rent economic climate, including issues of
drive automation; global warming.
§ Enrich the current approach to the South Af- Some good effort
rica Connect initiative; Digitally transforming the Public Service is a vast and
multi-generational task. It is, for this reason, easy to
§ Establish the SITA costing and pricing mod- lose sight of some of the gains made along the jour-
el; ney, especially from a policy intent perspective. Even
§ Open up for more competition through de- though there is still a lot of ground to cover – and
partments to go directly to the industry for as daunting as the road ahead is – there are several
some ICT goods and services; and promising efforts in the right direction:

ISSUE WHAT WAS ACHIEVED IMPACT
Governance of ICT. • GITOC (CIO Council) currently exist • Sharing of information and
despite coordination challenges; lessons;
• A revised IT Governance framework • Some common priorities.
exists to improve on investment
management practices.
Automation of public • The E-services portal (www.eser- • Ease of access to government
services. vices.gov.za) is currently live information and online services;
with about 100 online services; • To introduce efficiencies in
• Business Modernisation Programme internal operations and services
conceptualised, candidate services to the public;
whose business processes require • Ease of access to computing
streamlining was identified; capability.
• Cloud Computing Determination and
Directive issued.

Universal service and • S.A Connect initiative connected • Ease of access to government
access to ICT. 970 service delivery points across information and online services.
the public service.
High ICT expenditure • Annual tracking of ICT expenditure • Cost savings.
whose contribution to leading to insight on expenditure
improved service re- trends;
mains in question. • Electronic payslips proposal for
Findings: The public replacing paper-based ones, with
service spent about R21 the target of saving more than R100
billion on Million over the Medium-Term Ex-
ICT during the 2021 FY, penditure Framework (MTEF);
excluding local govern- • DPSA/DCDT/NT current discussions
ment, SOEs on cost optimisation measures.
and SITA.
Data is the new crude oil • Conducted the Data Management • Gaps in the management of
of the digital era. Maturity Assessment across the data continuously being identi-
public service to understand the fied for intervention.
existing data and information
management practices and gain
insight into the challenges and good
practices.

14 SERVICE DELIVERY REVIEW | Volume 15 • No. 1 of 2022