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Service Delivery Review is published by the

                                 Department of Public Service and Administration





             Each one of us is a knowledge worker and a learning champion in this knowledge
                       economy. We all have a role to play in turning the Public Service

                            into a learning public service for quality service delivery.

          Let us pursue this idea by using the Service Delivery Review as a platform for sharing our
                          experiences, successes, mistakes and methodologies and for
                                        growing our own intellectual capital.
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