Page 3 - index

CONTENTS

RegulaRs
REGULARS
2 2 From the editor’s desk
From the Editor’s Desk
3 3 Letter from Batho Pele House
Letter From Batho Pele House
News in Brief
4 4 News in brief
LOCAL GOVERNMENT
E-govErnmEnt
8 Building the City
8 Taking stock of the future of government
10 Putting Local Government to Work
11 Digitised citizens: from e-government to
12 e-governance
Building Inclusive, Liveable and Productive
Cities and Towns
14 SA’s e-govt strategy showing strides
13 Human Settlements Re-imagined
15 Building a smart province
INTEGRATED GOVERNMENT
17 Multi-channel delivery and the modernisation of
15 government services
Taking Services to the People
NATIONAL HEALTH INSURANCE
21 Free Wi-Fi connects city dwellers
27 Better Health Care for All
HomE affairs casE study
28 The Nuts and Bolts of the NHI
23 Home affairs goes digital
29 Paving the Way for the NHI
25 DHA replaces HANIS with ABIS
34 Status of NHI Pilot districts
26 Home affairs back office
36 Eye Health Care Takes A Long View
E-wastE casE study
39
The Patient’s CEO
28 Garbage in, Cash out
41
Leadership in Challenging Times
Frere Hospital turnaround case study

45 An Experience at Frere Hospital
46 WORKPLACE PRODUCTIVITY

Office Spaces

48 KNOWLEDE MANAGMENT

Knowledge Management For Effective
Service Delivery In Government

Volume 11 No. 3 of 2018 | SERVICE DELIVERY REVIEW 1
Volume 11 No. 2 of 2016 SERVICE DELIVERY REVIEW 1