E-Government (from electronic government, also known as e-gov, digital government, online government or in a certain context transformational government) refers to government’s use of information communication technology to exchange information and services with citizens, businesses, and other arms of government. E-Government may be applied by the legislature, judiciary, or administration, in order to improve internal efficiency, the delivery of public services, or processes of democratic governance. The primary delivery models are Government-to-Citizen (G2C), Government-to-Business (G2B) and Government-to-Government (G2G). The most important anticipated benefits of e-government include improved efficiency, convenience, and better accessibility of public services.
While e-government is often thought of as "online government" or "Internet-based government," many non-Internet "electronic government" technologies can be used in this context. Some non-internet forms include telephone, fax, SMS text messaging, MMS, wireless networks and services, Bluetooth, CCTV, tracking systems, RFID, biometric identification, road traffic management and regulatory enforcement, identity cards, smart cards and other NFC applications; polling station technology (where non-online e-voting is being considered), TV and radio-based delivery of government services, email, online community facilities, newsgroups and electronic mailing lists, online chat, and instant messaging technologies. There are also some technology-specific sub-categories of e-government, such as m-government (mobile government), u-government (ubiquitous government), and g-government (GIS/GPS applications for e-government).
The DPSA has been mandate with the task of promoting the use of Information Technology and Information Management to improve service delivery in the public service. To assist the MPSA in delivering her mandate a framework of policies, standards and regulations has been put in place by the Office of the Government Chief Information Officer (OGCIO) in consultation with Government Information Technology Officer’s Council (GITOC) and other stakeholders.
The OGCIO has a number of policies standards and regulations to ensure the harmonized transformation of government to eventual offer citizen centric services. The ultimate goal being that citizens will have a single view of government and access government services at their convenience.
* Currently under review and the latest updates will be posted as soon as they are available.
Should you seek clarity on any of the documents above please feel free to contact the OGCIO on (012) 336 1038
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