Page 3 - Service Delivery Review

TABLE OF CONTENTS

REGULARS PG

• From the Editor’s Desk 4
• News in Brief 6

NATIONAL DEVELOPMENT PLAN AND STATE
CAPACITY CONFERENCE

• Bread-and-Butter Issues and Democratic Consolidation 14
• Ten Years of the NDP - Stepping Up the Business 16
Government
• The NDP through the Prism of the Public Protector 18
• Advancing Implementation Towards a More Capable 21
Nation - Highlights of the 10-Year Review of the NDP
• Stronger Societal Bonds Needed in the Next Decades of 23
the NDP
• Paradox of Rich Policies and Poor Service Ethical 26
Outcomes
• The NDP: If it Can’t be Measured, it Can’t be Achieved 28
• Forging Ahead with the Professionalisation of the 31
Public Service

PUBLIC SECTOR DATA GOVERNANCE
• Neglect of Data Governance Undermines Service 33
Delivery

PROFILE OF PUBLIC SERVICE
• Exemplary Leadership – A profile of former Deputy 35
President of South Africa, Dr Phumzile Mlambo-Ngcuka

HEALTH AND WELLNESS
• What is Burnout and How to Prevent it in the 39
Workplace?

SERVICE DELIVERY REVIEW | Volume 15. No. 3 of 2023 3