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Service Delivery Review is published by the
                                     Department of Public Service and Administration



                     Each one of us is a knowledge worker and a learning champion in this knowledge
                      economy. We all have a role to play in turning the Public Service into a learning
                      public service for quality service delivery. Let us pursue this idea by using the
                      Service Delivery Review as a platform for sharing our experiences, successes,
                         mistakes and methodologies and for growing our own intellectual capital.
































               34                                                    SERVICE DELIVERY REVIEW | Volume 15 • No. 1 of 2022
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