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CONTENTS
LETTER FROM BATHO PELE HOUSE
REGULARS
2 From the Editor’s Desk
3 Letter from Batho Pele House
4 News in Brief
PUBLIC SERVICE
10 Public Service Developmenta Programms tackle youth unemployment
13 Heeding the call to serve
15 Housing scheme empowers government employees to become homeowners
KNOWLEDGE MANAGEMENT
17 Is the Public Service ready for Knowledge Management?
20 A ‘Computer Village’ in Lagos offers lessons on what it takes to help small firms thrive
FOURTH INDUSTRIAL REVOLUTION
22 Behold the Future of Work
25 Africa and the Fourth Industrial Revolution 28 Estonia goes all out in the digitisation services 30 25 years of forging a common identity
Volume 12 No.3 of 2019 | SERVICE DELIVERY REVIEW iii
