Page 4 - DPSA_SDR Vol 12 No.2 2019

FROM THE EDITOR’S DESK

Managing Editor
Colette Clark
Editor
Dudley Moloi
A brand
Editorial Team
Sebenzile Zibani new world
Louisa Teane

Editorial Advisory
Group
Rhulani Makhubela
Zamokwakhe Khuzwayo This electronic Service Delivery Review communities to play a meaningful role in
(e-SDR) magazine is the last of three
growing the economy.
Mataywa Busieka
editions under the pilot we undertook at
the beginning of the first quarter in 2018. Yet another article, Re-tooling for the
To order copies of the While we have not formally assessed fourth industrial revolution, urges us to
Service Delivery Review the pilot, the benefits of migrating to a be more proactive in terms of preparing
contact digital version of the magazine have for the fourth industrial revolution
Sebenzile.Zibane@dpsa.gov.za been outstanding from a production and labour market. However, the most
distribution point of view. intriguing of the technology-themed set
of articles is one that reports how the
We belong Moreover, the anecdotal feedback Gauteng government enlists drones in
We care we have received from readers has infrastructure delivery.
We serve been largely positive. The initial worry
Invitation for about the end-reader’s access and Inside this edition we also publish some
contributions experiences of the “flipbook” version of case studies that are borrowed from the
the publication turned out to be just that latest edition of Grassroots Innovation,
The Service Delivery Review … worries. an annual booklet that showcases some
is a learning and knowledge of the moving work that community
tool for the public service. It Now that there is a level of confidence development workers (CDWs) take on
provides a platform for debate from the production side, the next phase under physically and emotionally trying
and the exchange of ideas in the evolution and improvement of the circumstances.
to aid improved service SDR magazine would be to strengthen
delivery. the quality, relevance and usefulness The contrast between the technology
of the editorial content. These would articles and the CDW case studies
Public servants, academics, include ensuring that each of the three is instructive. What the CDW cases
communities and other annual editions has a thematic focus studies boldly assert is that no amount
interested parties are based on original material such as of technology can replace human
encouraged and welcome to case studies, special feature articles, compassion and empathy in helping us
respond to and raise issues in personality profiles and issue fact to overcome obstacles, as in the case
this regard. sheets. Until the next edition, the reader of a young man who was nursed away
is invited to go through the collage of from drug addiction and into law school.
material contained in this edition.
Letters and feedback should
not be more than 500 words In conclusion, we would like to invite
and the maximum length for One of the striking things about the our readers to help us navigate the next
articles is 2000 words. three editions (including this one) is how phase in the evolution of the e-SDR
the topic of technology and the Public magazine by actively helping us to make
Service keeps cropping up, especially the future content of the publication
For more information in the broader sense that includes the relevant, informative and useful. Help us
please contact
Dudley@dpsa.gov.za idea of the fourth industrial revolution. to go forward. n
For example, the Western Cape’s
expansion and upgrade of its broadband
offering is underpinned by the bigger
vision of leveraging technology. It
is hoped that this would ultimately
empower individuals, households and

2 SERVICE DELIVERY REVIEW | Volume 12 No.2 of 2019