Page 26 - index

HomE affairs casE study

Most modifications did not change Documents (IDs) are processed. Of when applying for Smart ID cards. A
the essence of HANIS; rather, they the department’s 411 service delivery partnership with the banking industry
appended system functionalities as the points nationally, 178 have live capture means that a substantial part of the
need and technology dictated. These functionalities that not only make the process of applying for a Smart ID card
include the live capture system for turnaround between applications and can be done online, and finalised and
demographic and biometric data that collections quicker, but also feed into the collected at a local bank branch.
is the foundation of the South African electronic record management system.
National Identification System and, more Now at the cutting edge of e-services,
specifically, the National Population The live capture functionality is the the remarkable turnaround of the
Register (NPR), which contains backbone of the rollout of Smart ID DHA involved more than pressing the
information on all South Africans, living cards, of which 4,1 million had been technology button. With as many as
or deceased. issued by the start of the 2016-17 64 turnaround task teams at some
financial year. With the department points, the changes were the products
The interface between HANIS and the having set a target of 2,2 million Smart of a series of organisational renewal
NPR found value beyond the public ID cards annually, it has had to explore strategies, driven by people rather than
service. It has significance for the ways of adopting less traditional service just technology. n
private sector, especially the financial delivery channels as part the DHA
industry, as a basis for identity vetting. modernisation programme.

Smart identification eHomeaffairs

HANIS, through the live capture sub- One such new channel is the
system, has radically changed the department’s online platform, or
way vital documents such as Identity eHomeAffairs. The facility is convenient

24 SERVICE DELIVERY REVIEW | Volume 11 No. 3 of 2018