Service Delivery Review, Vol 6 No 2
A learning Journal for Public Service Managers
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Leadership, professionalism and accountability for the Public Service
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Contents
Issues
An ideal public service worker: theory, environment, expectations and reality
Knowledge for development and public service
Realising our dreams for a competent and developmental public service
Building financial managerial competence in support of service delivery
A reflection on the State’s developmental targets and citizen participation
Transformational and appreciative leadership
The threat of mediocrity in state institutions: challenges for public sector leaders
Leadership and management development for operational excellence
The Promotion of Administration Justice Act: practice and implementation
The African Public Service Charter as a vehicle for transformation
Review of state capacity for organisational structuring
The relationship between universities and government in New Zealand
Pushing the bounderies in pursuit of a performance, professional and quality delivery culture
Vocation and occupational education and training
Case Studies
Building a competent public service for growth and prosperity for all
Rethinking the public service performance framework
The need for strategic leadership and setting the state on a competitiveness path
Quality and developmental services for the poor
Building confidence in the public service
Accelerating sustainable development through public participation
2010 as a springboard for intergovernmental coordination in speeding up delivery
How to do inter-sphere coordination: the case of Hluhluwe
The Bethelsdorp Women Arise Cooperative in the Eastern Cape
Service delivery performance auditing
Expenditure tracking
Participation and accountability for sustainable development
Turning SARS around
International Case Study
Integrated performance management system: The Botswana experience
Regulars
Letter from Tshwane
News in Brief
Issues
Book Reviews
Odds & Ends
Opinions expressed in this journal are not those of government but reflect the views of individual writers
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