Service Delivery Review, Vol 5 No 1
A learning Journal for Public Service Managers
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The road to Service Delivery
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The journal has been broken up into seperate articles below for quick viewing pleasure.
Contents
Issues
Social Safety Net
The Rivival of Rail Branch Lines for Second Economy Producers
Small Business in Big Schemes
Demystifying JIPSA
A Critical Reflection on Local Government Performance
Challenges of Inter-sphere Co-ordination and Partnership Building
Consultation is the Key to Cooperation
Deepening Accountability and Involvement
Eastern Cape IPSP Overview
Planning for Service Delivery Improvement
Repositioning the Public Sector to Deliver on Growth and Development
Business Perspective on Service Delivery
Ten Years of Democracy and Freedom
Data Quality: A Tool for Quality Management
Roles, Obligations, Expectations and Obstacles Around Service Delivery
Reflection
Probing Legacies of the IPSP
Reflecting on the IPSP in Limpopo
IPSP Programme Management
Increased Shared Learning and Capacity
Mpumalanga IPSP Overview
Lessons from IPSP Procurement
Case Studies
Development Through the Production of Communities
The DBSA’s Siyenza Manje Initiative
Entrepreneurial Opportunities for Young People
Towards an Aerotropolis: Dube Trade Port
Smart Province With Blue IQ
The Rainbow Nation Empowerment Trust
The Role of Local Government in Stimulating Local Growth
Regional Support to Strengthen the Economic Opportunities Campaign
Zimisele has Arrived!
Making Batho Pele a Reality at Grassroots
KZN Citizen’s Charter: Achievements and Challenges
Eastern Cape Rapid Assessment
Monitoring and Evaluation in the Eastern Cape
Senior Managers Coaching in the Eastern Cape
IPSP Close Out: Lessons Learned
Electronic Document and Records Management
Profiles
For the Love of Teaching
Striving for Excellence in Rural Education
Regulars
From the Editor’s Desk
Letter from Tshwane
News in Brief
Book Reviews
Odds & Ends
Opinions expressed in this journal are not those of government but reflect the views of individual writers
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