Service Delivery Review, Vol 4 No 3
A learning Journal for Public Service Managers
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APRM, a roadmap for Africa's renewal
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The journal has been broken up into seperate articles below for quick viewing pleasure.
Contents
APRM Conversation
No Finger-pointing Exercise
Reflections on the APRM
African Peer Review Mechanism (APRM Lessons from Kenya)
Peer Learning: How to Conduct Inclusive and Transparent Reviews
Africa’s Trailblazer: Ghana and the APRM
A Conversation
A Few More Good Men
Auditing for the Peer Review Process
A Tale of Two Nations
Research Colloquium
A Systemic Search for Knowledge
The State of Africa’s Health System
Poor Coordination of Government Efforts Hinder Development
SMS Conference
SMS: A Shorthand for Improved Service Delivery
Re-organising the State
South Africa: The Good News
Communicating with Civil Servants
Towards a Common Ethos
Botswana Develops a Strategy for Better Delivery
Building Skills for Sustainable Growth
The Role of the Senior Management Service in Advancing NEPAD
A Guided Tour of the SMS
Towards a Global City
Making Government Stronger
Through the Revolving Door
Infrastructure and the Quality of Life
Profiles
A CDW at Work
Public Servant
Case Studies
Lessons From Canada
Lending a Hand
The Changing Heart of Home Affairs
Regulars
From the Editor’s Desk
Letter from Tshwane
Book Reviews
Odds & Ends
Opinions expressed in this journal are not those of government but reflect the views of individual writers
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