Service Delivery Review, Vol 4 No 2

Building the Capability of the State for Improved Service Delivery

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Contents

• Service Delivery Imperative in the Growth and Development Trajectory
• Unpacking the Second Economy
• Measuring Development
• Homes fit for People
• Leveraging Resorces for Poverty Alleviation
• Merging the Two Economies
• If your are not failing at something, you are not learning anything new
• Rolling out CDWs
• Making SASSA
• Getting Value from Knowledge Management
• Deepening Service Delivery Through Innovation
• A Local Government Perspective on a Unified Public Service
• Learning to Lead

• A Titanic Job

• Deepening Grassroots Service Delivery
• How the Khayelitsha District Project is Moving Ahead
• Towards a People’s Hospital
• FET Colleges for Public Sector Skills Development
• How to Make the Integrated Justice System Sutainable
• M&E is not PR
• Mobile Technology Complements e-Government
• Power to the HoDs
• Putting the Puzzle Together, One Piece at a Time
• Turning Lebowakgomo Hospital Around
• The Story of a Grassroots Factory
• Research and Rural Communities: Experiences from the Coalface

• Africa at the Crossroads: Building a Functioning Continent
• Bolstering African Public Service
• Appropriate Leadership Critical to Service Delivery

• From the Editor’s Desk
• Letter from Tshwane
• Book Reviews
• Odds & Ends