Coverpage Vol 6 No 2

Grassroots - A guide for communities about community development workers

Service Delivery Review, Edition 1 2002

A learning Journal for Public Service Managers

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RDP of the soul

Coverpage Edition 1 2002

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Contents

Issues

Learning and Knowledge Management in the Public Service

Finding an Appropriate Management Approach for Basic Social Services

Public Service Leadership in an age of Globalisation

Creating Knowledge in Rural Areas

Making Public Enterprises Enterprising

Challenges in Change Management

Batho Pele – a means to an end or an end in itself?

Towards Intensifying the Batho Pele Campaign

Imbizo – Coming Together for the Betterment of People’s Lives

Globalisation and the State: Points to be Considered

Monitoring and Evaluation

How MPPCs Bring Government Info to Communities

Why Quality is Important to Service Delivery

E-government in Germany: Lessons to be Learned

Do we Need a Professional Public Service Association?

Know Your HIV Status

The Regulars

From the Editor’s Desk

Letter from Tshwane

Case Study: How the Gauteng Shared Service Centre Works

Case Study: Mobile Community Service Centres (Limpopo)

Case Study: Turning Around the Mpumalanga Provincial Government

Profile: Headmistress of Super-achieving Rural KwaZulu School

Profile: At the Helm of Soweto Police

Profile: The Challenge of Running the Eastern Cape

Opinion: Mahomed Kamdar

Personal Finance

Opinions expressed in this journal are not those of government but reflect the views of individual writers