This Guideline is predominantly on geographic access to government services. The emphasis is on the distances that citizens travel to reach government services points. It does not contain everything you need to know about access to services. Departments need to consider many other factors when improving access to their services. Although such aspects fall outside the scope of this document, reference is made to them.
The step-by-step guide sets out a generic process that can assist departments to develop their geographic access standards; collect spatial information, conduct accessibility studies and set targets for improving access; and finally develop a plan of action.