Public service programmes

Batho Pele

Improving Geographic Access to Services

In 2009 the DPSA conducted an accessibility study in 15 District Municipalities (Integrated Sustainable Rural Development Nodes) in collaboration with 8 key service delivery departments, including Health and Education.

The aforementioned study found that government service points are often not optimally located in relation to where people live and many people still travel long distances to access services and information. Furthermore service points of different departments are often not located closely to one another making it inconvenient for people to access them. Documentation on the study is attached below.

Subsequently departments have requested a practical, step-by-step guideline to assist them in developing geographic access norms for their service points and to assist them in studying the geographic location of such points.

A Draft Guideline on Improving Geographic Access to Government Service Points has been developed and it includes the following topics:

  • Developing geographic access norms for different types of service points and geographical areas.
  • Developing and maintaining spatial data.
  • Analysing the accessibility of service points of departments and identifying optimum sites for service points utilizing the aforementioned access norms, population demographic data and information on available transport infrastructure.
  • Developing a plan of action to improve geographic access to services.

The Guideline follows a comprehensive approach while highlighting some of the quicker methods that departments can use. The process is generic and departments should adapt it according to their needs and circumstances.


Related documents

Last update: 26 January 2015

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