Eastern Cape

Background

The Learning and Knowledge Management Unit in the Department of Public Service and Administration has been involved in establishing Learning Networks in various fields. A learning network is a group of specific people who share ideas, experiences, lessons learnt and insights on a specific theme and help each other solve problems and develop a common practice or approach to the field. The Learning and Knowledge Management Unit is working closely with the Integrated Provincial Support Programme Co-ordinators in various provinces. These Co-ordinators inform us of their needs for learning sessions in the provinces. One of the fields that were identified by the Eastern Cape and is seen as a high priority is the restructuring of welfare. It is important to share experiences and ideas with other provinces/departments and to learn from each other.

IPSP Learning Workshop
Local Service Delivery Centres

The development of Service Centres at District level, to ensure advanced service delivery, has become a priority for South Africa as a whole. The underlying principle is that of implementing "One-stop-service-centres" that provide all Provincial services to the surrounding communities within each district. Although the process is time consuming and complex, the Eastern Cape Province has embraced the challenge and has made significant progress in ensuring that this new format of service delivery is achieved.

Many challenges have arisen and lessons have been learnt from the implementation process, and as a result, the Local Service Delivery Centre Steering Committee within the Eastern Cape Province, constituted under the auspices of the IPSP, felt that this provided us with an opportunity to share the lessons learnt to ensure a successful transformation process, in both the Eastern Cape and nationally. Accordingly a "Information Sharing / Learning Workshop" was held on 27 September 2001. The information contained below is a synopsis of the presentations given by the various regions as well as a summary of the discussion that were held.

• Report,
  
• Membership list
  
• Presentation 1: NP:District service delivery strategy
  
• Presentation 2:   Multi-purpose community centres
  
• Presentation 3: Local Service Delivery Centres: IPSP EC

Social Security Social Development Learning Workshop Report
Date:  25 October 2001
Venue:  Johannesburg Airport, Conference Centre

To share experience in regard to social security (with particular reference to outsourcing of social grant payments) and social development, to answer the questions:

• Where are we now
• Where do we want to be
• How do we get there
• New policy directives (national/provincial)
• Sustainability of new initiatives
• Capacity in government to absorb and manage change vis-a-viz existing programme demands

• Programme
  
• Report
• Presentations
• Membership list

  Getting the record straight (leave records, etc)

• February 2002
  
• Programme
  
• Report
  
• Presentations
  
• Membership list