KwaZulu-Natal service delivery improvement learning workshop
Venue:
Riverside hotel, Durban
Date:
11 - 12 April 2005
Programme
Welcoming
Ms. Cecilia Khuzwayo, KZN Premier's Office
Setting the scene: the KZN Review process & Batho Pele
Mr.Khaya Ngema, DPSA
Trends in the KZN Review Process
Mr. Marcel Wilson, DPSA
Process and Lessons from the Eastern Cape IMT intervention
Mr. Bongani Matomela, DPSA
KZN Citizen's Charter Survey on Service Delivery
Prof E.A. Mantzaris
Social grants transformation in the Eastern Cape department of Social Deveopment
Mr. Mark Rasmussen, DSD Eastern Cape
Restructuring of state agricultural assets and poverty alleviation schemes
Dr. Massoud Shaker, Limpopo Department of Agriculture
Monitoring and Evaluation System in the Free State
Mr. Albie van Rensburg, Free State Premier's Office
Batho Pele Revitalisation Programme: Interactive session
Ms. Mankwane Maela, DPSA
Attendance register
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