National Batho Pele Forum Meeting

Date: 14-15 September 2006

Venue: Birchwood hotel, Johannesburg

Day 1

• Opening and welcome
• Address by DDG for Service Delivery Improvement: SDI - Dr. Z. Tshandu
• Matters Arising
  • Change Management Engagement Programme
  • PSW 2006
  • Batho Pele Learning Network
  • Reporting arrangements
• PSW 2006 - Gauteng Experience N. Tengimfene
• Implementation of Batho Pele: A case of T. Mfeka eThekwini Municipality
• Excellence Awards M. Matlala
• CPSI Innovation Awards F. Myeza

Day 2

• The UK Charter Mark System: Lessons for SA Public Service - S. Mogaladi
• Improving service delivery: Work Improvement Teams - E. Sekgoro
• OPSC Project on BBP of Consultation - M. van Blerk
• New look Batho Pele Website, Batho Pele Reporting Template
• Way forward and Closure - L. Sebokedi