National Batho Pele Forum Meeting

Date: 19-20 April 2007

Venue: Protea Hotel, Bloemfontein

Day 1

Chairperson: Mpumie Yeni

• Opening and Welcome
  DG of Free State Province - Dr N.C. Mwaila
• Address on behalf of DDG for Service Delivery Improvement
  Ms L. Sebokedi
• Minutes of previous BPF meeting held on 14-15 September 2006
• Matters arising : UK Charter Mark Model
• Guide on how to design, implement and maintain organisational structures in the public service
  Part I and Part II
  Mr D Mdluli
• Batho Pele Forum Guidelines
  Ms N. Yeni
• 2007 CPSI Public Sector Innovation Awards
  Ms F. Myeza
• Premier Excellence Awards - Limpopo Experience
  Ms M. Matlala
• Report on SDIPs
  Mr D. Malaza
• OPSC Access & Redress Presentation
  Dr D. Mamphiswana
• Know Your Service Rights Campaign
  Ms F. Mvubu
• Batho Pele Learning Network Presentation
  Mr V. Mabunda

Day 2

Chairperson: Vincent Mabunda

• Way forward on BPF Guidelines
  Ms N. Yeni
• Cascading of Batho Pele Principles: Implementation Process Map - Free State Experience
  Mr A. Hurter
• Job Description of Batho Pele Co-ordinator - Free State Experience
  Mr A. Hurter
• Service Delivery Week Activities
  Ms N. Sokoyi
• Towards a Single Public Service - Access Strategy
  Ms P. Molefe
• Feedback on the roll-out of Brand Champion Programme
  Mr E. Molebale
• Batho Pele Forum 2-day Summation
  Ms F. Mvubu
• Vote of Thanks and Closure
  Mr A. Hurter

• Minutres of the proceedings