4th Batho Pele Learning Network

Theme: "Taking Batho Pele to new levels through dialogue and sharing best practices"

23 - 24th November 2005

Tabernacle, Kimberley, Northern Cape Province

• Opening and welcoming
• Mr. Tax Moraladi, Deputy Director- General (DDG) Office of the Premier Northern Cape Province

• Purpose and objective of the workshop, and the keynote address
• Mr. Khaya Ngema, Executive Manager, Service Delivery Improvement- DPSA

• Case study 1: Citizens Report
• Ms Mabule Matlala, Manager, Batho Pele Programme, Office of the Premier Limpopo Province

• Case Study 2: Citizens Charter
• Mr. Tsietsi Telite, Director, Service Delivery, Office of the Premier Kwa-Zulu Natal Province

• Case Study 3: Project Khaedu
• Mr Lawrence Tsipane - DPSA

• Case Study 4: Developing service standards
• Ms Lucy Matlhako, Director HRM, Department of Agriculture Free, State Province

• Case study 5: Kimberly Hospital Turnaround Project
• Zoleka Tantsi, Kimberly Hospital, Northern Cape Province

• Case study 6: Batho Pele Campaign in the Department of Health
• Dr Sue Armstrong, Department of Health, Gauteng Province

• Sustaining the Batho Pele Learning Networks and the Revitalization Programme
• Mr Bongani Matomela, Acting Senior Manager, GICS - DPSA

• Commission 1 on Case study 1: Developing and implementing Citizen's Report, issues and challenges for consideration: What level of impact do we want to achieve and how, what tools can we use to maximize the desired impact using citizens report?
• Modise Makhudu, Director, Ekurhuleni Department of Health, Gauteng Province

• Commission 2 on Case study 2: Developing citizens charter, issues and challenges for consideration: How can we use citizen's charter as a benchmark for improved service delivery and link it with service standards?

• Commission 3 on Case study 3: Project Khaedu, issues and challenges for consideration.
• Dithakong Khanye, Director, Department of Education, North West Province

• Commission 4 on Case Study 4: Developing service delivery standards, issues and challenges for consideration: how do we enforce compliance? What support do we provide to departments and institutions to develop service delivery improvement plans in general, and service standards in particular? How best can we share and learn from each other?
• Bruno Luthuli, Deputy Director, Quality Assurance, Office of the Public Service Commission

• Commission 6 on case study 6: How do we strengthen Batho Pele campaigns to create a cadre of caring and really serving Public servants, issues, challenges and really practical solutions?
• Mr. Clement Manoko, Acting Chief Director, Marketing Distribution, Department of Trade and Industry

• Commission 7: Terms of Reference for the Batho Pele Forum
• Ms Wendy Noble, Integrated Provincial Support Programme, DPSA

• Commission 8: How do we integrate and co-ordinate different Batho Pele initiatives for sustained collaboration?
• Ms Kgatliso Hamilton, Manager GICS, DPSA

• Commission 9: Possible institutional arrangements for a living Batho Pele forum
• Ms Patty Banyini, Acting Senior Manager Transformation, Department of Economic Development, Environment and Tourism

• Summation of workshop proceedings and way forward
• Lydia Sebokedi, Manager, GICS, DPSA

• Vote of Thanks and Closure
• Dona Boboko, Deputy Director, Department of Safety and Liaison, Northern Cape Province