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3rd Batho Pele Learning network
Date: 20-21 July 2005
ThemeChanging the face of public service through learning and sharing
towards a unified public sector
Backgrond
One of the challenges facing government departments is to accelerate service delivery using the spirit and principles of Batho Pele. There are a number of initiatives that various government departments at national and provincial levels have embarked on to implement Batho Pele. To date there exists no platform to share and exchange experiences and lessons on Batho Pele. It is against that background that DPSA's Service Delivery Improvement Branch has identified the need to hold and launch a learning network on Batho Pele. Purpose and Objectives The purpose and objectives of the learning workshop is to provide a platform for those in service delivery
- To explore and reach an understanding on the meaning of Batho Pele and its importance in the business of government, particularly service delivery
- To understand government's various initiatives and programmes to make Batho Pele work
- To showcase government's efforts to put people first in service delivery
- To share and learn from each other based on practical experiences in implementing Batho Pele on the ground
Evaluation
Please fill in the form below if you attended the conference
ProgramDay 1
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Programme Director - Solly Mogaladi, Manager, SAMDI
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Opening and welcome
Mr S Bokaba, DDG - Office of the premier, North West Province
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Purpose and objective of the workshop and the key note address
Professor Richard Levin, DPSA
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Bana Pele Project
Boy Ngobeni, Chief Director, Office of the Premier, Gauteng Province
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Introdicing flexible working hours, signage, name Badges and mobile services in the Department of Home Affairs, achievements, lessons and challenges
Rika Anker, Home Affairs
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Service Excellence Awards
Ms Gail Peckham, Manager Advisory PriceWaterHouseCoopers, Kwa-Zulu Natal
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Monitoring and Evaluation: " What is the office of the Public Service Commission's (OPSC) role, progress to date etc. Including report on service standards
Ms Klentjie Henning ,Acting Director, Public Service monitoring and evaluation systems, OPSC
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The national process in the monitoring of the implementation of the Programme of Action and implications for provincial reporting
Ms Neo Matsena -Office of the President
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Commission 1 - Views on M&E in the Public Service
Facilitator : Ms Klentjie Henning Acting Director, Public Service M&E Systems, OPSC
Rapporteur : Mark Ally PWC KZN
Group 1 : Taking M&E forward, issues and challenges for consideraion, recommendations etc
Group 2 : Building capacity for M&E, issues and challenges
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Commission 2 - View on service standards
Facilitator : Ms Egnes Mhlongo - Department of Public Works Mpumalanga
Rapporteur : Clement Manoko - Department of Trade and Industry
Group 1 : Developing service standards, issues and challenges for consideration.
Group 2 : Implementing service standards, issue and challenges recommendations etc
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Day 2
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Programme Director - Mr Mpho Malaka, Manager, Office of the DG, North West
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Summation of previous day's activities
Ms Folusho Mvubu, Manager DPSA
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Education Development and Support Centre (EDSC)
Mr S Montjeane, Department of Education, North West province
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Khaedu project - Development of senior managers to coalface
Mr Lawrence Tsipane, Manager, DPSA
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Commission 3 : View on the North West Case Study
Facilitator : Mr MA Seakamela, DDG, Department of Education - North West
Rapporteur : Mr C.M Raseala, Director Communications, Department of Education - North West
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Commission 4 : View the deployment of SMS members to coalface
Facilitator : Mr Dick Bvuma Manager, DPSA
Rapporteur : Mpho Ndebele, Department of Roads and Transport Mpumalanga
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Summation of workshop proceedings and way forward
Mr. Bongani Matomela Manager, DPSA
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Attendance register
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