Grassroots - A guide for communities about community development workers

3rd Annual Service Delivery Learning Academy

Date: July 28-30 2004
Venue: Feathermarket, Port Elizabeth

Integrated Service Delivery For Development: Making The Service Delivery Chain Work for the 2nd Decade of Democracy in South Africa

Program
Attendance List
Conference Synopsis

Program

Day 1

Sub-Theme: From Policy To Implementation: Translating Policy Objectives Into Service Delivery Programme's
Programme Manager: Mr Khaya Ngema, DDG:SDI, DPSA

Opening & welcome to the Province - Mr D Mafu, HOD, Roads & Public Works, Eastern Cape Province

Key-note Address - Minister for Public Service and Administration, Ms Geraldine Fraser-Moleketi

Integrated service delivery and development coming together - DG, DPSA Prof Richard Levin

Service delivery implementation gaps: lessons from the budget review process - Mr Andrew Donaldson, DDG:Treasury

Development banks for disdvantaged sections of society: Learning from India - Prof Anuradha Malshe

The Expanded Public Works Programme - Dr Sean Phillips, DDG: Public Works

Commisions:

1. Integrated Development

A Rural Perspective: A Limpopo Case Study - Dr C W White
An Urban Perspective: Mangaung Municipality - Mr Mzandile Silwana
Sustainable development in action: Poverty alleviation initiatives - Department of Environmental Affairs & Tourism
Report back

2. The Growth & Development Strategies

Mpumalanga Provincial Growth & Development Strategy - Mr December Mahlangu
Eastern Cape Provincial Growth & Development Plan

3. Informing Policy and Implementation

Information for policy and implementation: a narrative overview - Ms Kefiloe Masiteng, Presidency
Policy and implementation: a DWAF perspective - Mr D Coetzee, Dept of Water Affairs, EC
Enhancing Service Delivery: Translating Policy into Implementation - Prof Tebogo Job Mokgoro, Adjunct Professor, Institute of Government, Fort Hare & Policy Management Consultatnt
Report back

Day 2

Sub-Theme:Building Institutions For Implementation
Programme Manager: Mr Mpume Sikhosana, DG:PSC

Reflecting on previous day

Revitalisation of health institutions: Learning from Limpopo - DR HN Manzini , Department of Health, Limpopo

Revitalisation of Correctional Services - Commissioner Bongani Gxilishe - Correctional Services

Challenges in reingeneering state institutions for enhanced service delivery: Mr Corrie Smit, Home Affairs

Transforming the Education Sector for improved implementation - Dr Chris Madiba

The Mobile Community Service Centre: a Limpopo case Study - Director ML Wahab

Commissions:

1. File/Records/Information Management For Enhanced Service Delivery

Eastern Cape File Management system - Mr Mark Rasmussen
Development of the District Health information Health System - Oumiki Khumisi
The Public Service Commision Knowledge Management System - Mr Dugan Fraser, Consultant Advisor, OPSC
Report back

2. Centres Of Excellence

Mpumalanga Safety & Security Centres of Excellence - Mr Sam Lefifi
A model for an excellent Corrections Centre in the new South Africa: a case for Polsmoor and Goodwood Prisons - Mr JJ Jansen
KZN/HIV/AIDS case study: Isibindi home-based programme - Ms. Zeni Thumbadoo

3. Strengthening Corporate Services For Back And Front Office Connectivity (Capability building, resources, systems)

A Corporate Services Centre Model: A Health case study Mr Adrian Oelofse
IT management - Mr Gerald O'Sullivan, Human Science Research Council
A case study on the IT/IS Public Private Partnership of the Department of Labour Case study - Ms Masodi Xaba (DDG: Corporate Services) & Dr Deon Haasbroek (CIO)

Commissions Report Back

Day 3

Sub-Theme:Accountability That Promotes Service Delivery for Integrated Development: Partnerships Between Government And Citizens
Programme Manager: Mr Trevor Holdsworth, Manager, DPSA

Listening to the "voice" - Mr Steven Friedman, Centre For Policy Studies, Senior Research Fellow, Centre for Policy Studies

The Development Communication Approach - Mr Mike Currin, Manger, Government Communication Information Service

Setting up government service centres as part of the access strategy - Ms Glenda White, Executive Director: Centre for Public Service Innovation

Batho Pele Change engagement programme - Mr Kgotla Bantsi, Senior Manager: Governmnet Internal Consulting Service, DPSA

Linking Performance Management to Batho Pele - Mr Alvin Rapea

Summation Of Key Issues - Mr Mashwahle Diphofa

Closure - Mr Khaya Ngema