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  Coverpage Vol 6 No 2
  

  Grassroots - A guide for communities about community development workers
  

2nd Annual Service Delivery Learning Academy

Introduction

Objectives

The purpose of the Academy is to provide a platform for public servants, particularly on operational levels, project managers (cutting across ranks) and interested partners outside of the public service, to:

  • Network as colleagues and partners with common goals and challenges
  • Share and exchange experiences and lessons on best practice
  • Stimulate innovation
  • Interrogate systems and programmes that have been put in place for innovative improvement of service delivery
Target audience
  • Heads of service delivery institutions which interface between government and the public, such as hospitals, clinics, education district offices, home affairs offices, prisons, welfare, etc
  • Operational public servants, particularly project managers (across rank),
  • A cross-section of partners from parastatal organisations and NGOs, who are all at the coal-face of service delivery and have, among them, a wide range of valuable experiences and expertise

Program and Presentations

DAY ONE, 09 July 2003

Program Director: Ms Seadimo Chaba, DDG: Public Works & Management Services, Gauteng
Documentors: Messrs Bongani Matomela & Daan Prinsloo, DPSA

  • Welcome & opening
    Advocate R K Sizani, DG: Kwa-Zulu-Natal
  • Gateway to service delivery
    Mr. Muthanyi Robinson Ramaite, DG: DPSA
  • Building a strong, willing and capable cadreship and leadership: decision-making and implementation as challenges
    Professor Patrick Fitzgerald, Director, P&DM, WITS University
  • Change management, service delivery and accountability
    Commissioner Linda Mti, Correctional Services
  • Developmental local government: Service delivery collaboration across government
    Dr Mike Sutcliffe, Durban City Manager

Break-Away Group A
Facilitator: Mr. Tony Wadsworth
Rapporteur: Ms. Maggie Maistry

Break-Away Group B
Facilitator: Mr Shabalala (SAPS)
Rapporteur: Mr. Dick Bvuma

Break-Away Group C
Facilitator: Mr. Thulani Mdakane, IPSP Coordinator
Rapporteur: Mr, Jack Shilubane, Acting GCIO, DPSA

  • MPCC's and service integration
    Mr. Bashir Flemming Northern Cape, Premier's Office, Unit Head: IT
  • E-Government in the Western Cape: Strategy and implementation
    Dr Harold Wesso, Head: Knowledge Economy & E-government, WC Economic Development & Tourism
  • Gateway Content Development
    Mr. Ntjajie Gosebo, DPSA Ministry
  • Summary of key points
    Mr. Trevor Holdsworth, Manager Service Delivery Improvement Branch
DAY TWO, 10 July, 2003

Programme Manager: Mr Mpume Sikhosana, DG: Public Service Commission
Documentors: Messrs Bongani Matomela & Daan Prinsloo

Break-Away Group A
Facilitator: Mr. Marcel Wilson
Rapporteur: Mr. Dick Bvuma

Break-Away Group B
( Site visits organized by the Center for Public Service Innovation, Led by Mr Imraam Patel, CPSI )

DAY THREE, 11 July 2003

Program Manager: Mr Kgotla Bantsi, DPSA
Documentors: Messrs Daan Prinsloo & Bongani Matomela



























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