3rd Batho Pele learning network

Changing the face of public service through learning and sharing, towards a unified public sector

Date: 20 Jul 2005 - 21 Jul 2005


One of the challenges facing government departments is to accelerate service delivery using the spirit and principles of Batho Pele. There are a number of initiatives that various government departments at national and provincial levels have embarked on to implement Batho Pele. To date there exists no platform to share and exchange experiences and lessons on Batho Pele. It is against that background that DPSA's Service Delivery Improvement Branch has identified the need to hold and launch a learning network on Batho Pele. Purpose and Objectives The purpose and objectives of the learning workshop is to provide a platform for those in service delivery

  • To explore and reach an understanding on the meaning of Batho Pele and its importance in the business of government, particularly service delivery
  • To understand government's various initiatives and programmes to make Batho Pele work
  • To showcase government's efforts to put people first in service delivery
  • To share and learn from each other based on practical experiences in implementing Batho Pele on the ground


Day 1

Programme Director, Solly Mogaladi, Manager, SAMDI

Commission 1: Views on M&E in the Public Service

Facilitator: Ms Klentjie Henning Acting Director, Public Service M&E Systems, OPSC
Rapporteur: Mark Ally PWC KZN

  • Group 1: Taking M&E forward, issues and challenges for consideration, recommendations etc
  • Group 2: Building capacity for M&E, issues and challenges

Commission 2: View on service standards

Facilitator: Ms Egnes Mhlongo, Department of Public Works Mpumalanga
Rapporteur: Clement Manoko, Department of Trade and Industry

  • Group 1: Developing service standards, issues and challenges for consideration.
  • Group 2: Implementing service standards, issue and challenges recommendations etc

Day 2

Programme Director, Mr Mpho Malaka, Manager, Office of the DG, North West

Commission 3: View on the North West Case Study

  • Facilitator: Mr MA Seakamela, DDG, Department of Education, North West
  • Rapporteur: Mr C.M Raseala, Director Communications, Department of Education, North West

Commission 4: View the deployment of SMS members to coalface

Last update: 30 August 2011

*Having trouble viewing this site? Please make sure you are using Internet Explorer version 7 or later or Firefox version 3 or later.