3rd annual service delivery learning academy

Integrated Service Delivery For Development: Making The Service Delivery Chain Work for the 2nd Decade of Democracy in South Africa

Date: 28 Jul 2004 - 30 Jul 2004

Venue: Feathermarket, Port Elizabeth


Day 1

Sub-Theme: From Policy To Implementation: Translating Policy Objectives Into Service Delivery Programme's
Programme Manager: Mr Khaya Ngema, DDG:SDI, DPSA


1. Integrated Development

2. The Growth & Development Strategies

3. Informing Policy and Implementation

Day 2

Sub-Theme:Building Institutions For Implementation
Programme Manager: Mr Mpume Sikhosana, DG:PSC


1. File/Records/Information Management For Enhanced Service Delivery

2. Centres Of Excellence

3. Strengthening Corporate Services For Back And Front Office Connectivity (Capability building, resources, systems)

Day 3

Sub-Theme:Accountability That Promotes Service Delivery for Integrated Development: Partnerships Between Government And Citizens
Programme Manager: Mr Trevor Holdsworth, Manager, DPSA

Last update: 30 August 2011

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