Invitation to consultative workshop on Service Delivery Planning Framework, incl amongst others BPM, SOP's, etc...

Date: 14 Mar 2011 - 15 Mar 2011

Venue: Emperors Palace


The purpose of the workshop is to consult with departments on the draft service delivery planning framework consisting of a service delivery model, business process quality management, standard operating procedures, unit costing, setting service standards, development of service charters and service delivery improvement plans.

Expected output

Consulted framework for the abovementioned areas.


Last update: 22 March 2011

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