Government and related service

Head office: Govan Mbeki House, 240 Walker Street, Sunnyside,Pretoria, 0001
Call centre: 0800 146 873
Customer service hotline: 012 421 1915
Fraud hotline: 0800 204401
Website: www.housing.gov.za

The Department of Housing aims to meet government’s constitutional responsibility of ensuring that every South African has access to permanent housing that provides secure tenure, privacy, protection from the elements, and access to basic services. For electronic application forms for a housing subsidy, visit the website. Queries about low cost housing subsidies as well as tracking your application phone can be made by calling the toll free number provided.

Department of Labour

Head office: Laboria House, 215 Schoeman Street, Pretoria, 0001
Tel: 012 309 4000
Fax: 012 320 -2059
Website: www.labour.gov.za

Online services offers:

• Commercial employer registration to the unemployment insurance fund (UIF) (a legal requirement for all employers).
• Checking service if you are claiming compensation for occupation injury and diseases.
• Domestic employer registration for UIF. All online forms can also be sourced from your local labour department office.

South African Police Services

Emergency call: 10111
To report a crime: 08600 10 111
Childline: 0800 05 55 55
Emergency: 10111

SAPS service evaluation line 0860 130 860 (to report police misconduct) Community policing forums (CPF'S) work hand in hand with the SAPS in identifying flashpoints and crime patterns so as to build anti-crime programmes in communities. The CPFs and the local policing service jointly set crime prevention priorities and agree on strategies. They mobilise community-based campaigns and activities as well as the resources to sustain them.

Independent Complaints Directorate

Head Office: 388 Andries Street, Pretoria, 0001, P/Bag X941 Pretoria 0001
Tel: 012 392 0400
Fax: 012 320 3116/7

Investigates complaints of brutality, criminality and misconduct against members of the South African Police Service (SAPS), and the Municipal Police Service (MPS).

The website is richly populated with a wide range of information in all 11 South African languages about all aspects of government. There is information on government services, updates on what is new in government, contact details of all spheres of government, documents for public comment, government's programme of action, speeches made by the executive and much more.

Vuk'uzenzele

Website: www.info.gov.za/vukuzenzele

Vuk'uzenzele is a magazine published by the government communication and information system that focuses on opportunities - economic and other - and how to access them in a light and entertaining way. It supports service delivery, government campaigns and programmes that include community participation. It presents opportunities that are available for people to improve their lives, community development initiatives and feedback on issues raised during government Izimbizo.

To access a printed copy of Vuk'uzenzele call the GCIS whose number is given in this directory.

Batho Pele Gateway

Call Centre: 1020

The call centre represents all government departments and the services they offer. It also gives you direction to your nearest government services point. Call Centre service is offered in 7 of the official languages.

National Crisis Line

Crisis line: 0861 322 322

A 24 hour telephonic counselling service dealing with all forms of abuse, HIV/AIDS, abuse of alcohol, bereavement, suicide and eating disorders. It is linked to SAPS.

People Opposing Women Abuse (POWA)

Head Office: P.O Box 93416, Yeoville, 2143
Tel: 011-642-4345/6
Fax: 011-484-3195
After hours cellphone: 083 765 1235
Website: www.powa.co.za

POWA provides gender sensitive therapy to women who have suffered all forms of abuse, including sexual harassment and rape. Therepy includes counselling as well as crisis intervention. The organisation also organises shelter for abused women.

NICRO

Head office: National Office 1 Harrington Street, Cape Town, 8001
Address: P.O.Box 10005, Caledon Square, 7905
Tel: 021-462 0017
Fax: 021-462-2447
Website: www.nicro.org.za

Offender reintegration, community victim support, diversion and youth development, economic opportunities projects. The organisation works hand in hand with the Department of Social Welfare.

Life line

Life line: 0861 322 322
Website: www.lifeline.org.za

An organisation that promotes emotional wellness for communities and individuals in the Southern Africa region through the provision of lay counselling, life skills training, lay counsellor development and facilitating related capacity building.For more info visit their website.

Lifeline projects: Stop Gender Violence; Aids in the workplace; Aids helpline; feed a child campaign.

FAMSA

National Office: 15 Pascoe Avenue, Kempton Park, Gauteng, 1620
Postal address: P.O. Box 2800, Kempton Park, 1620
Tel: 011 975 7107
Fax: 011 975 7108
Cell: 082 231 0381
Website: www.famsa.org.za

Empowering people to build, reconstruct and maintain sound relationships in marriages, families and communities.

The National Council for Persons with Physical Disabilities in South Africa

Address: 4 Lancaster Road, Westdene, Gauteng, South Africa, 2092
Tel: 011 726 8040
Fax: 011 726 5705
Website: www.ncppdsa.co.za

A pro-active forum for the advancement of persons with physical disabilities. The Council also works to prevent the occurrence of physical disablement.

Disabled People SA

Email: info@dpsa.org.za
Website: www.dpsa.org.za

DPSA is a national assembly for all persons with disabilities. The purpose of the organisation is to mobilise and advocate for the rights of the disabled for the attainment of equal opportunity in an integrated social, political and economic environment.

Programmes include: Enterprise development, Women's and Youth empowerment and computer training.
 

National Development Agency (NDA)

Address: 122 De Korte street, Braamfontein, 2001
Postal address: PO Box 31959, Braamfontein, 2017
Tel: 011 718- 5500
Fax: 011 403- 2514
Website: www.nda.org.za

Provides financial support for projects or programmes that will have a direct impact on improving the lives of disadvantaged communities.

Small Enterprise Development Agency (SEDA)

National call centre number: 0860 103703
Email: info@seda.org.za
Website: www.seda.org.za

The Small Enterprise Development Agency (Seda) is the Department of Trade and Industry's agency for supporting small business in South Africa.

The Seda website is full of very useful information that will help you to start a business, understand entrepreneurship and its legal issues. It offers online courses for business start-ups.

There is also a section on cooperatives - how to start up and register a cooperative, the different kinds of cooperatives that exist as well as case studies profiling successful cooperatives.

Factsheets are available that describe all areas of business management and development. For provincial access to the Seda programme, the site has pages that offer information about enterprise information centres, provincial support organisations as well as a list of Seda branches in the provinces.

Childline

Childline: 0800 055 555

Provides counselling and support services

ESKOM

Customer contact centre: 086 037 566
customer services email: CSOnline@eskom.co.za
Customer services website: https://csonline.eskom.co.za/staticPages/StaticPages/HomePage.htm

Agents speak in all South African official languages. They will assist you with: account queries, electricity supply problems and electricity connection requests.

Access to customer services site allows you to:

• View your bill history;
• request copies of latest or previous bills;
• query your account or bill information;
• update your contact details;
• apply for electricity supplies;
• viewing planned or unplanned outages affecting you;
• view you consumption and meter read history and
• request additional information from Eskom.

Umsobomvu Youth Fund

Contact number: 08600 YOUTH (96884)
Website: www.youthportal.org.za

The portal offers young people assistance with employment, careers, education, training, community development, skills development, learnerships and health issues.

It helps those who are looking to become self employed. It also acts as a recruitment site for potential employers.

National Empowerment Fund (NEF)

Address: West Block, 187 Rivonia Road, Morningside, 2057
Tel: 011 305 8000
Fax: 011 305 8001 Call centre: 0861 633 835
Website: www.nefcorp.co.za

A development finance instititution that supports broad based economic empowerment by enabling, developing and implementing investment in projects and businesses.

It is particularly interested in identifying rural, community and women's groups to assist in creating economically sustainable development initiatives.

Khula Enterprises - Pretoria Head Office

Tel: 012 394 5560
Fax: 012 3946560
Website: www.khula.org.za

Focuses on the promotion and development of small medium and micro enterprises (SMMEs). Provides assistance with access to microcredit and offers mentorship support for start up business. Information about Khulastart that offers microcredit to groups can be found on the Khula Enterprises website.

South African Human Rights Commission (SAHRC)

Postal address: Private Bag X2700, Houghton,2041
Address: 29 Princess of Wales Terrace, Parktown
Tel: 011 484 8300
Fax: 011 484 7149

The SAHRC is a national institution established to entrench constitutional democracy through the promotion and protection of human rights by

• addressing human rights violations and seeking effective redress for such violations;
• monitoring and assessing the observance of human rights;
• raising awareness of human rights issues;
• educating and training on human rights.

The Independent Communications Authority of South Africa (ICASA)

Address: Private Bag X10002, Sandton, 2146
Tel: 011 321 8200
Fax: 011 444 1919
Website: www.icasa.org.za

If you have a complaint against a radio station licensed with ICASA, the website will tell you how to register and process it.

Department of Social Development

Postal adress: Department of Social Development, Private Bag X90, Pretoria, 0001
Tel: 012 312 7500
Fax: 0866 155 454
Toll free national social security fraud hotline: 0800 60 10 1111
Email address: fraud@socdev.gov.za
Website: www.welfare.gov.za

Old Age pensions applications, disability grant applications, child grants applications, poverty alleviation initiatives such as funding community projects, social work interventions and referrals to NGO's such as FAMSA and NICRO. For more information visit the website.

South African Social Security Agency (SASSA)

Address: SASSA House, Prodinsa Building, cnr Beatrix & Pretorius Streets, Pretoria, 0001
Call centre: 0800 601 011
Website: www.sassa.gov.za

Old Age pensions payouts, disability grant payouts, child grant payouts. Soon citizens will be able to apply for social service benefits at SASSA offices. For more information visit the website.

Home Affairs

Address: 270 cnr Petroleum & Maggs streets, Watloo, Pretoria, 0001
Postal address: Private Bag X114, Pretoria, 0001
Tel: 012-810-8911
Fax: 012-810-7136 / 012-810-8169
Toll free number: 0800 601 190
Website: www.home-affairs.gov.za

Application forms to get an ID and to register births, deaths and marriages are all available on the department's website. There are also forms available if you need to make amendments to your exsiting status. For non-South Africans there are application forms for visa, temporary and permanent residence application forms. All online forms can also be sourced from your local home affairs office.

South African Women in Dialogue (SAWID)

Postal address: PO Box 13262, Hatfield, Pretoria, 0028
Tel: 012 368 2821
Email: sawid@sawid.co.za
Website: www.sawid.co.za

SAWID is an independent South African women's platform committed to hearing the voice of every woman and to improving the status of women by engaging national government, the private sector, civil society, (including non-governmental organisations, community-based organisations, faithbased organisations and donors) in partnership to shape community, provincial and continental agendas.

South African National Council on Alcoholism and Drug Dependence (SANCA)

Postal address: P.O. Box 30622, Braamfontein, 2017
Address: Orange Terraces, Orange Street, Auckland Park
Tel: 011 482 1070
Fax: 011 482 7187
Website: www.sancanational.org.za

A non-governmental organisation whose major objectives are the prevention and treatment of alcohol and other drug dependence.

The SANCA website offers a list of rehabilitation clinics with telephone numbers, physical and email addresses for all nine provinces.

Legal Aid Board

Address: 29 De Beer Street, Braamfontein, Jhb, 2017
Tel: 086 1053 425
Email: communications2@legal-aid.co.za
Website: www.legal-aid.co.za

Provides legal services that ensures effective access to justice for the poor and vulnerable. The website provides information of all provincial legal aid board offices. It also gives useful information about how justice works and also details who is able to benefit from legal aid.