PSW is another flagship project that supports the Revitalization Strategy of Batho Pele. PSW is intended to:

• Expose senior and middle managers to service delivery challenges by deploying them to the coalface of service delivery;
• Identify frontline challenges and develop plans for corrective action; and
• Encourage Senior Managers of all departments to interface with the citizens.

These objectives could be achieved by implementing the Batho Pele Cabinet themes like "Service user relations management" to ensure that all SMS members undergo a compulsory deployment to service delivery points during every performance cycle year.

The deployment will enable senior managers to identify problem areas in public service delivery and challenges that are normally experienced by frontline officers. Such problem areas should inform relevant policy and strategy formulation. Furthermore, senior managers may be empowered to identify areas, which do not comply with the service delivery ethos and determine corrective measures.

• Report on Public Service Week, 2004