Batho Pele Strategy on service delivery is developed to meet the following strategic objectives:

• To introduce a new approach to service delivery which puts people at the centre of planning and delivering services;
• To improve the face of service delivery by fostering new attitudes such as increased commitment, personal sacrifice, dedication;
• To improve the image of the Public Service;

It has been noted that many public servants have not yet internalised Batho Pele as part of their day-to-day operation while providing services to members of the public. In order to deal with this, the Department of Public Service and Administration has developed a" Batho Pele revitalisation strategy" whose aim it is to inculcate the Batho Pele culture among the public servants and improve service delivery in the public service.